Qualifications: 10+ years in product management, with deep expertise in Certinia (must-have). Proven track record in Salesforce customizations, Lightning components, and integrations (e.g., with MuleSoft or external APIs). Exceptional communication skills, with experience presenting to C-suite executives and managing diverse stakeholders. Bachelor's/Master's in Computer Science, Business, or related field; Salesforce certifications (e.g., Platform Product Manager, Service Cloud Consultant) preferred. Agile certifications like CSM, CSPO, PMP, SAFe are a plus. Strong Agile/Scrum knowledge and experience in IT services delivery for industries like automotive or healthcare.